Service Delivery Policy
What we actually deliver, how long it takes on your route, and what happens if a truck is delayed.
What we deliver
Kerala Road Lines provides a physical service, not a downloadable product. What you are paying for is: a survey, packing material, a trained crew, packing, dismantling, loading, road transport, unloading, reassembly and placement at your new address — plus the paperwork: LR copy, inventory list, insurance declaration, GST invoice and, where needed, the IBA approved bill.
How long it takes
Transit time depends on the route and whether you have booked a dedicated truck or a shared part load.
| Move | Door-to-door transit time |
|---|---|
| Within the same city or district | Same day |
| Between districts in Kerala | 1 – 2 days |
| Kerala ↔ Bangalore / Chennai / Coimbatore | 2 – 3 days (dedicated truck) |
| Kerala ↔ Hyderabad and other states | 3 – 5 days |
| Part load (shared truck), any route | Add 1 – 3 days |
The exact pickup date and expected delivery date are written on your quotation before you pay anything. There is no vague 'we will see'.
Tracking your goods
You get a single coordinator with a phone number, not a call centre queue. You can call 8592 817 878 or WhatsApp at any time and ask where the truck is, and you get a straight answer. For interstate moves we send a status update on WhatsApp on each day of transit.
Delays
If a delay is our fault, you pay nothing extra for it, and if the goods have to sit in our godown in the meantime, that storage is free.
If the delay is caused by something outside anyone's control — flood, landslide, strike, accident, highway closure, government restriction — your goods stay locked, insured and safe in our custody, and we keep you updated every day until they move again. We call you before you have to call us.
At delivery
- We unload, unwrap, reassemble the furniture and place it where you want it. We do not dump cartons at the gate.
- You check the goods against the numbered inventory list.
- Any damage must be reported before you sign the delivery receipt. Once signed, the goods are taken as received in order.
- The balance payment is due before unloading, unless a corporate credit arrangement is in place.
Where we operate
All 14 districts of Kerala and 85+ towns inside them, plus Bangalore, Chennai, Coimbatore and Hyderabad, with 36 localities covered in each of Bangalore and Chennai. Every route runs in both directions. See all routes →
Still not clear?
Call us and we will explain it in plain words before you pay anything.
Call 8592 817 878 WhatsAppCommon questions
How long will my shifting take?
Within a city it is done the same day. Between districts in Kerala, one to two days. Kerala to Bangalore or Chennai on a dedicated truck is two to three days door to door, and three to five days on a shared part load. Other states take three to five days. The exact date is written on your quotation before you pay.
What happens if the delivery is late?
We call you before you have to call us. If a delay is our fault, we do not charge you extra for the extra days, and storage in our godown during that period is free. If the delay is caused by a flood, a strike, an accident or a highway closure, we keep your goods safe and insured until the road opens, and we keep you informed every day.
Is my delivery date guaranteed?
97% of our deliveries land on the promised date. The date on your quotation is the date we work to. Where a road, a strike or the weather makes it impossible, we tell you as soon as we know — we do not go quiet.
Ready when you are
Tell us where you are moving. We will call back in 10 minutes with a price.